We deeply cherish every single customer. Our foremost priority is ensuring that your purchased household items are delivered to you as swiftly as possible. The following outlines the journey of your order, from payment to delivery.

Note: Our orders only include product fees and, where applicable, shipping fees. Customers are not required to pay for import fees, duties, or VAT (Value-Added Tax).

Payment Confirmation

Once your order has been authorized and verified, you will receive a confirmation email.

Order Processing

Typically, it takes 1-2 business days to process your order, regardless of the country. Please note that holidays and weekends are not considered business days.

Shipping

Shipping generally takes approximately 7 to 14 business days to reach your destination, no matter the country. When your order is shipped, we will notify you via email, providing a tracking number for your convenience.

  • Shipping Fee: For all countries, we charge a flat rate of 6.99fororderstotalinglessthan69. Orders equal to or exceeding $69 qualify for free shipping.

Delivery

Please Note: The total time to receive your order is the sum of the order processing time and shipping time. For instance, if you order a coat, it will require 1-2 business days for processing and an additional 7-14 business days for shipping. Therefore, you can anticipate receiving your order within 8-16 business days, regardless of the country.

Our system automatically selects the most suitable logistics provider based on factors such as the sales platform, product size, and weight. If the street address of your order includes a “PO Box,” the system will review and make a judgment based on the delivery logistics you have chosen. If the selected logistics method cannot deliver to an address containing a “PO Box,” the system will flag the order as abnormal, and our customer service team will contact you to modify the address or cancel the order.

Tracking Your Order Status

You can track your order status independently. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the tracking number. You should be able to see updates within 72 hours of receiving this email.

  • To track your order, simply click on “Track Order” for detailed information.
  • If there are no updates, feel free to send us an email to inquire about the details.

Causes of Delivery Delay

Tracking updates may be delayed due to force majeure events, including but not limited to:

  • Adverse weather conditions (heavy rain, tornadoes, floods, earthquakes, etc.)
  • Local disruptions such as strikes, statutory holidays, major international conferences, etc.
  • Shortages of flights and personnel during peak seasons, along with other local factors.

Contact Information

If you have any questions or concerns, please don’t hesitate to reach out to us.

On business days, we aim to respond to your inquiries within 24 hours.