Payment Methods

Q: What payment methods do you accept?
A: We accept a variety of credit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we support Apple Pay for your convenience. Simply enter your card details at checkout, and your payment will be securely processed.

Sizing Information

Q: How do I know what size to order?
A: We strongly recommend checking the size chart provided on each product page to ensure you select the correct size. If you need further assistance or have specific sizing questions, feel free to email us at [email protected]. Our customer service team will be happy to help.

Order Cancellation

Q: Can I cancel my order?
A: Yes, you can cancel your order and receive a full refund if you do so before your item is shipped. Once the order has been shipped, cancellation is no longer possible.

Order Modification

Q: Can I change my order after I place it?
A: If you need to make any changes to your order, please contact our customer service team as soon as possible at [email protected]. However, if the order has already been shipped, we will not be able to make any changes to it.

Order Delivery Time

Q: How long will it take for my order to arrive?
A: The total time it takes for you to receive your order is the sum of the order processing time and the shipping time. For example, if you order a pair of pants, it typically takes 1-2 business days to process the order and an additional 7-14 business days for shipping. Therefore, you can expect to receive your order within 8-16 business days.

Order Tracking

Q: Can I track my order?
A: Absolutely! Once your order is shipped, you will receive an email containing a tracking number. You can use this number to track the progress of your package and stay updated on its delivery status.

Returns and Refunds

Q: Can I return my item if I am not satisfied with it?
A: Yes, we accept returns within 30 days of the date of purchase. Items must be returned in their original condition with all labels attached. If the return is due to our responsibility, we will reimburse you for the shipping costs. However, if the return is your responsibility, we will not cover the shipping costs. For further assistance with returns, please email us at [email protected].

Refund Processing Time

Q: How long does it take for a refund to be reflected in my account?
A: Once we receive the returned item, it may take up to 7 business days to process the refund and for it to be reflected in your account. This timeframe may vary slightly depending on the processing times of different payment providers.

If you have any further queries or need assistance, please don’t hesitate to contact us.

On business days, we aim to respond to your inquiries within 24 hours.