Payment Options

We offer a variety of convenient and secure payment methods for your purchases of household essentials. The following credit cards are accepted: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we support Apple Pay for a seamless mobile payment experience. Simply input your card details at the checkout, and your payment will be processed securely.

What to Do If Your Payment Is Declined

Place Your Order Again

If your payment attempt with a credit or debit card is declined, you’ll need to initiate a new order. Unfortunately, we cannot reinstate orders after a payment has been declined.

Make the Following Checks

To increase the likelihood of your new order being approved, we recommend conducting the following checks:

  • Verify Card Details: Double-check that all the information you’ve entered, such as the card’s expiry date, is accurate.
  • Enter Security Code Correctly: Ensure you input the three-digit security code located on the back of your card accurately.
  • Contact Your Card Issuer: There’s a chance your card issuer declined the payment. Since they may not have provided a reason to us, it’s advisable to check with them or your bank directly.
  • Try an Alternative Payment Method: If you’ve confirmed all the above details are correct, consider using a different card or another payment method.

Next Steps

  • 3D Secure Declines: If your payment was declined through 3D Secure, you’ll need to contact your bank for further information.
  • Error Messages: Should you receive an error message, please reach out to us with as many details as possible, including the exact error message you encountered. We’ll work to resolve the issue promptly.

Security and Privacy

Your security is our top priority. Our website employs advanced encryption to safeguard your payment information during processing. Moreover, we adhere to PCI-DSS standards to ensure your data remains protected while you shop. We also take fraud prevention seriously, so all credit and debit card transactions are subject to validation and authorization by both us and the card issuer.

When making online payments by card, you may encounter 3D Secure security measures, depending on your bank issuer. This could involve entering a password, receiving a security code via email or phone, or engaging in additional interaction such as fingerprint verification, two-factor authentication, or similar methods based on authentication factors. For more information regarding authentication, please consult your card-issuing bank.

Order Confirmation

Once your payment is successfully processed, you’ll receive an order confirmation email. If it doesn’t appear in your inbox, please check your spam or junk folder.

Contact Information

If you have any questions or concerns, please don’t hesitate to get in touch with us.

On business days, we aim to respond to your inquiries within 24 hours.